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ID 116338
Author
Yokotani, Tomoya Tokushima University
Tanioka, Ryuichi Tokushima University
Betriana, Feni Tokushima University
Zhao, Yueren Fujita Health University
Miyagawa, Misao Tokushima Bunri University
Schoenhofer, Savina Florida Atlantic University
Keywords
artificial intelligence
geriatric care
healthcare robots
intelligent humanoid robots
natural language processing
older persons
robot compassion
Content Type
Journal Article
Description
Although progress is being made in affective computing, issues remain in enabling the effective expression of compassionate communication by healthcare robots. Identifying, describing and reconciling these concerns are important in order to provide quality contemporary healthcare for older adults with dementia. The purpose of this case study was to explore the development issues of healthcare robots in expressing compassionate communication for older adults with dementia. An exploratory descriptive case study was conducted with the Pepper robot and older adults with dementia using high-tech digital cameras to document significant communication proceedings that occurred during the activities. Data were collected in December 2020. The application program for an intentional conversation using Pepper was jointly developed by Tanioka’s team and the Xing Company, allowing Pepper’s words and head movements to be remotely controlled. The analysis of the results revealed four development issues, namely, (1) accurate sensing behavior for “listening” to voices appropriately and accurately interacting with subjects; (2) inefficiency in “listening” and “gaze” activities; (3) fidelity of behavioral responses; and (4) deficiency in natural language processing AI development, i.e., the ability to respond actively to situations that were not pre-programmed by the developer. Conversational engagements between the Pepper robot and patients with dementia illustrated a practical usage of technologies with artificial intelligence and natural language processing. The development issues found in this study require reconciliation in order to enhance the potential for healthcare robot engagement in compassionate communication in the care of older adults with dementia.
Journal Title
International Journal of Environmental Research and Public Health
ISSN
16604601
Publisher
MDPI
Volume
18
Issue
9
Start Page
4538
Published Date
2021-04-24
Rights
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
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language
eng
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departments
Medical Sciences
Science and Technology