チーム ケア アウトカム カンリ ケアリング トシテノ ギジュツテキ ノウリョク
Outcome management, team care, technological competency as caring
The hospital evaluation and accreditation by Japan Council for Quality Health Care, and International Organization for Standardization （ISO）‐9001 have been playing an important role in standardizing general services of hospitals across the country in Japan. However, these cannot fulfill the patients and users’ needs in future societies. Hospitals in the future must provide unique services that are specific to each hospital in addition to standard services, i.e., it is necessary to develop medical services for which patients wish to stand in line and wait to receive them. Although hospital manuals and procedures are often considered the main parts of hospital evaluation, this poses a risk of making the service like robot. Health care providers ought to understand patients’ experience and convey an emphatic understanding to them with respectful words, so the patients can feel relieved and start to open their heart, contributing to establishing a favorable relationship. To develop such compassionate care services, the management of comprehensive outcomes, provision of interdisciplinary team care, and technological competency as caring were considered important.
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